Privacy Policy

1 Information We Collect

Information You Provide to Us

• Account Information — Your name, email address, and password (stored encrypted).
• Profile Information — Optional profile picture, bio, or social media links.
• Payment Information — UPI ID, PayPal email, or bank details for the Revenue Program. We do NOT collect credit card numbers or sensitive financial data.
• User Content — Files, documents, images, videos, support requests, and feedback you provide.

Information Collected Automatically

• Usage Information — Device type, OS, browser, IP address, access times, pages viewed, and file activity.
• Location Information — Approximate location based on IP address for fraud prevention. We do NOT collect precise GPS data.
• Cookies — We use cookies and similar tracking technologies to improve your experience.

Information from Third-Party Sources

We use third-party services including Google Tag Manager for analytics, marketing, and conversion tracking. We may receive information from connected social media accounts and payment providers.

2 How We Use Your Information

• Service Delivery — To provide file storage, sharing, revenue program features, and payment processing.
• Communications — Service notifications, security alerts, and revenue program updates. You can opt out of marketing emails anytime.
• Marketing & Advertising — To display personalized ads and measure advertising effectiveness.
• Security & Fraud Prevention — To protect accounts, detect fraudulent activity, and comply with legal obligations.
• Analytics — To understand user interactions and make data-driven improvements.

3 How We Share Your Information

We may share your information in these circumstances:

• With Your Consent — When you explicitly authorize sharing.
• Service Providers — Cloud infrastructure, payment processors, analytics, and security services — all contractually obligated to protect your data.
• Advertising Partners — Facebook/Meta, Google, and other ad networks for targeted advertising.
• Business Transfers — In case of merger or acquisition, with prior notification.
• Legal Requirements — When required by law, court orders, or to protect rights and safety.
• Aggregated Data — Anonymized data for research and public reporting.

4 Data Retention

• Account Data — Retained while your account is active. After deletion, user data removed within 30 days, account info within 90 days.
• Revenue Program Data — Earnings and payment records retained for at least 7 years for accounting purposes.
• Analytics Data — Aggregated analytics data retained indefinitely for business analysis.
• Legal Holds — We may retain data longer when required by law or to resolve disputes.

5 Your Rights and Choices

• Access & Correction — Access and correct your personal information through account settings.
• Data Deletion — Request deletion by deleting your account or contacting support.
• Marketing Opt-Out — Unsubscribe from marketing emails anytime via the unsubscribe link.
• Cookie Preferences — Control cookies through your browser settings.
• Advertising Opt-Out — Opt out via Facebook Ad Settings, Google Ads Settings, or the NAI/DAA opt-out pages.

6 Data Security

Security Measures

• Encryption of data in transit (HTTPS/TLS) and encryption of sensitive data at rest.
• Regular security assessments and updates.
• Access controls and authentication requirements.
• Monitoring for security threats and vulnerabilities.

Your Responsibility

• Maintain the confidentiality of your password.
• Restrict access to your account.
• Notify us immediately of any unauthorized access.

7 Children's Privacy

The Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 13. If you believe your child under 13 has provided information to us, please contact us immediately at support@filezilo.com and we will delete such information promptly.

8 International Data Transfers

Your information is primarily stored on servers located in India. However, we may process your information in other countries where our service providers are located. By using the Services, you consent to the transfer of your information to countries outside your country of residence. We take steps to ensure adequate protection in all jurisdictions.

9 Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by email, website notice, or in-app notification. Your continued use of the Services after changes become effective constitutes acceptance of the updated policy.